How we work—Our Procedures:
NexLab is an A2LA accredited biological testing facility that specializes in environmental analysis.
Samples: : Samples submitted should preferably be packaged in a zip-lock bag to avoid damage or contamination and always need to be accompanied by a physical Chain of Custody (COC) document. We will provide this COC document to you in an email shortly after your registration. You can also download and print the COC document from our website www.nexlabenvironmental.com in the DOWNLOADS section.
- For samples taken with a cassette, write the cassette number of the sample on the indicated space on the COC.
- For samples taken with a swab, write the room or area of the premises where the sample was taken both on the swab and on the COC.
- For samples taken with a tape slide, write the room or area of the premises where the sample was taken both on the tape slide and on the COC.
We receive samples from FedEx daily, and delivery is scheduled twice a day at 10:30AM and at 2:30PM. Upon receipt of samples via FedEx we will send you an email to confirm receipt.
Billing: Unless you’ve purchase products and services directly from our website and have paid online, billing will be done online through QuickBooks. We will email your bill at the end of every week and you can pay online; all bills are due the Wednesday of the following week.
Supplies: We provide cassettes, swabs and tapes. Please place your order at least a week in advance to avoid running out of supplies.
Communication: Any changes to our report will be communicated via email. Any complaints made by phone will be documented via email and referred to the HR department for the sake of documentation.
Turn-Around Time: : We are open from 9:00am – 6:00 pm, Monday-Friday. Our aim is to provide prompt, accurate service with the goal of same-day turn-around. However, at times samples received after 5:00 PM may not have results ready and the report issued until the next business day.
Drop Off Locations: We are located in the West building floor 5 unit 515, where you can stop by to grab a cup of coffee while you fill out your COCs. We also have a mailbox outside next to the FedEx mailbox that you can drop off your samples at your convenience.
Report Attachment: We attach supplemental information at the end of the reports regarding the mold samples we analyzed, the symptoms they may cause in people, as well as what they look like microscopically.
NexLab is a bilingual facility: Si le hace falta esta información en español, llámenos al número (786) 231-6006.